resources
frequently asked questions
Can I visit your showroom at any time and do I require an appointment?
You will require an appointment for all décor and rental consultations and if you wish to meet our Lead Designers for Invitations, Flowers, and Event Coordination.
What are your methods of payment?
We accept Visa, Master Card, Interac, E-Transfer, Certified Cheque and Cash. No personal cheque will be accepted.
How can I get a quote?
You can send us a quote through our website by adding the products to the quote form and submitting the form. You can also send us a website inquiry, an e-mail, telephone our offices or come by our showroom.
Do I need to leave a deposit to reserve my order?
Yes, a 20% deposit is required for all reservations. With that deposit, we hold your stock for you on your date and send you our official reservation contract. No other form or quote will be considered a reservation.
When is the full payment due?
All final payments are due 4 days prior to the event date. Our expert warehouse staff begins preparing your order by then.
Can I change or cancel items on my order?
We accept slight changes to quantities and small modifications. Ten days before all orders are final.
Do you deliver and pick up?
Of course we deliver and pick up. Our support staff works seven days per week. We also offer the service of night pick up at an extra fee.
Do you service outside the Montreal/Laval area?
We do not only service the Montreal/Laval area but the full Quebec and Ottawa regions. We have also serviced as far as Toronto, Halifax, etc.
Do you provide partial or full installation?
That is what sets us apart as our expert designers and decorators are able to provide the partial or full installation of your rentals including the coordination.
Do I need to pay for items that I have not used?
All items on an order that has been confirmed and prepared must be paid for whether used or not.
Do I need to pay for broken, damaged or lost items?
If items are not returned or lost, the replacement fee of that item will be charged and paid. As for broken or damaged items, if you take our damage waiver fee, it will cover for damages and incidentals. We ask that you return all broken items (eg. Glassware) in the crates that were provided.
Do I need to wash any of my rentals?
The rental fee covers the washing fee. All items must be put back rinsed in their original crates.
Do I need to leave my credit card number on file for all reservations or contracts?
Just like any other rental company, your credit card number that was used for the order will be left on file until the rental contract or reservation has been officially closed.
When can I pick up my rental item?
The office will advise you when the items are ready, but by Thursday afternoon or Friday all day all rentals items will be ready. All items must be picked up between 9:00 a.m. and 4:00 p.m.
When do I need to return my item?
All items must be returned in their original crates/covers on the following working day before 1:00 p.m.
Is it my responsibility to come with the proper vehicle to fit the rented items?
We will always advise you on what vehicle you require for the rentals. If you do not come with the proper vehicle, the paid rental items will not be given.Â
terms & conditions
Click on image below to view / download a PDF copy of the Terms & Conditions
credit card authorization form
Click on image below to view / download a PDF copy of the Credit Card Authorization Form
